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FREQUENTLY ASKED QUESTIONS
Gaming & Platform FAQs
What is TPOWER?
TPOWER is an online gaming and entertainment platform offering live casino games, slot machines, sports betting, and 4D lottery. It’s built for players who want a secure, smooth, and fun gaming experience anytime, anywhere.
What types of games can I play?
You can enjoy:
- Live Casino: baccarat, roulette, blackjack, sic bo
- Slots: top providers like JILI, Mega888, 918Kiss
- Sports Betting: football, basketball, and eSports
- 4D Lottery: daily number draws with instant results
Can I play on mobile?
Yes! The TPOWER website works perfectly on mobile browsers, and you can also download the official app for Android or iOS directly from the homepage.
Is the app safe to install?
Yes. The app is available only from TPOWER’s official website, ensuring safety. For iPhone users, go to Settings → General → Device Management → Trust the developer before opening.
Do I need to verify my account before playing?
Basic play doesn’t require full verification, but large deposits or withdrawals may need identity confirmation to protect your account.
Transactions & Payments FAQs
How do I deposit funds into my account?
Log in and go to “Banking” or “Cashier”. Choose your bank, enter the deposit amount, and confirm. Funds usually appear in your account instantly.
How do I withdraw my winnings?
Go to the Withdrawal section, enter your bank details, and request the amount you’d like to withdraw. Processing time varies by bank but usually takes less than a few hours.
Are there limits on deposits and withdrawals?
Yes. TPOWER applies minimum and maximum limits per transaction. You can view these in your account dashboard.
What currency does TPOWER use?
All deposits and withdrawals are processed in Malaysian Ringgit (MYR).
What should I do if a transaction fails?
If your deposit or withdrawal doesn’t go through, contact customer support immediately through WhatsApp or Live Chat for assistance.
Privacy & Security FAQs
Is my personal data secure?
Yes. TPOWER uses SSL encryption and secure servers to protect your personal and banking information.
Will my data be shared with others?
No. TPOWER does not sell or share your personal data with any third party except for legal or verification purposes.
How can I keep my account secure?
- Use a strong password
- Avoid sharing your login details
- Log out after each session
- Only download the app from the official site
Account & Support FAQs
How do I register for an account?
Click “Register” on the homepage, fill in your username, password, and phone number, and submit. You can log in right after registration.
I forgot my password. What should I do?
Click “Forgot Password” on the login page or contact customer service to reset your password securely.
How can I reach customer support?
You can contact the support team through:
- Live Chat (available 24/7)
Can I update my account information later?
Yes, you can edit your personal details after logging in. Some fields, like bank details, may require verification for security reasons.
Bonuses & Promotions FAQs
Does TPOWER offer bonuses for new players?
Yes! TPOWER often provides welcome bonuses, daily rewards, and cashback promotions. Check the “Promotions” page for current offers.
How can I claim my bonus?
Go to the Promotions page, choose the offer, and follow the steps listed. Some bonuses require a minimum deposit or specific gameplay conditions.
Are there wagering requirements?
Yes. Each promotion includes specific wagering or playthrough rules. These are clearly mentioned in the terms of each bonus.
Responsible Gaming FAQs
Does TPOWER promote responsible gaming?
Yes. TPOWER encourages safe and responsible play. Set personal limits, take breaks, and never bet more than you can afford to lose.
Can I self-exclude or set deposit limits?
Yes. Contact customer support to set deposit limits, take a break, or temporarily block your account.
Terms & Legal Information FAQs
Is TPOWER legally licensed?
TPOWER partners with certified game providers that operate under international gaming licenses. However, users should ensure online gaming is permitted in their own jurisdiction before registering.
Who can use TPOWER?
Only individuals aged 18 years or older are allowed to register and play. By signing up, you confirm that you meet the legal age requirement in your region.
What are the main terms of use?
By using TPOWER, you agree to:
- Provide accurate registration details
- Follow fair-play rules
- Use the site only for personal entertainment
- Accept that TPOWER reserves the right to suspend accounts suspected of fraud or misuse
What happens if I violate the terms?
If any fraudulent, abusive, or illegal activity is detected, TPOWER may freeze your account and withhold funds in accordance with platform policies.
Where can I read the full Terms & Conditions?
You can view the complete Terms & Conditions, Privacy Policy, and Responsible Gaming Policy on the footer of the TPOWER website.
Is there a dispute resolution process?
Yes. If you have a dispute regarding gameplay, transactions, or bonuses, you can submit a claim through customer support, and the issue will be reviewed based on the platform’s internal policies.